Client Success Manager

New York, United States · Support

Description

SPEKTRIX is a rapidly growing collection of arts managers with a passion for technology whose mission is to help arts organizations be more successful. We’re doing this through a combination of cloud-based software and consultative customer support, empowering arts organizations to grow revenue, increase efficiency, and build stronger relationships with audiences. We are always looking for new ways to approach problems, share knowledge, and better serve our customers. You’d be joining a team of nearly 100, based across our New York, London and Manchester offices and working with over 375 arts organizations in North America and the UK.


The role

We’re looking for someone who is excited by the chance to help arts organizations make the most of our software. We strive to understand our clients’ business needs and support them in technical and strategic ways. On any given day you might find yourself building an innovative marketing report, helping a fundraising team analyze their business processes, or advising on audience development strategy. In short, we love our system and we want our users to love it too. Your job is to help them achieve their goals through collaboration, creative problem solving, and generally being an engaged and thoughtful professional.


Responsibilities
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What we’re offering


Other requirements


Spektrix is committed to creating an inclusive work environment, where our team members are supported in expressing themselves and delivering their best work. Team members across the People Team, Employee Engagement Group and Senior Management at Spektrix dedicate time to ensure this is maintained.

Spektrix is an equal opportunities employer, we recruit regardless of race, religion, gender, gender identity, sexual orientation, age or disability status and look to employ from a wide range of backgrounds and experiences. See more about it here.

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